It does all the things most scheduling tools do, but it offers users a little bit more.
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Features
Sprout Social has features such as social listening and a customisable reporting system that can support your social media needs. Like Hootsuite, it provides recommendations for posting times, hashtags and tracks engagement on your posts.
It also has unique features such as a smart inbox and message tagging, where you can quickly respond to the direct messages on all your accounts in one place. You can also group and categorise messages to match your team’s workflow.
Message scheduling is also a key feature of Sprout Social, which is where you can schedule direct messages to selected accounts to make sure that your followers are updated with the latest information.
Discovery is one of the more coveted features of Sprout Social as it presents a list of your followers, people who your account has interacted with and accounts who have tagged you in posts. This list helps you monitor your audience and people who engage with your brand.
Sprout Social also has the option to create chatbots that can automatically respond to incoming messages.
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Reporting
Sprout Social has a strong reporting system that pulls in all the data you need to help your social media accounts grow. They have no hidden fees, so you can have access to the full reporting system and start posting based on informed data.
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Pricing
Sprout Social doesn’t have a free option, but it does offer a free 30-day trial option. After that, you must choose from a variety of paid options, ranging from $249- $499/month.
With the most expensive package, you have access to Sprout Socials’ social listening features, premium analytics, and employee advocacy solutions to amplify your brand’s organic reach.
It’s easily one of the most expensive tools out there so it does beg the question if it’s really worth the cost. Honestly, it depends on your company and what you want to use it for.
While it does provide a great service, it might not be suited for a small company or new marketers who are just learning about their audience. This tool is better suited to bigger companies and more experienced marketers.
If you want to learn more about Sprout Social’s pricing click here.
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Usability
Generally, the tool’s interface is very user-friendly with a simple and intuitive design. The platform has a huge range of accessibility to different channels, even having the capability to schedule Instagram stories and other temporary posts.
It can connect to a large range of platforms including:
- Twitter
- Facebook
- Instagram
- Reddit
- YouTube
- Tumblr
For their full list check it out here:
A popular feature of the tool is the smart inbox which pulls all the social media account inboxes into one place so you can talk to all your followers with ease. This inbox has a filter and tagging option, allowing you to sort through relevant messages quickly.
One of the main usability downsides is that while the interface is easy to use, it’s not easy to customise. So, if you’re looking for a tool that you can organise exactly how you want it, Sprout Social probably isn’t the one for you.