What to expect when working with a healthcare agency for social media

06 Feb 23

Learning Hub / Medical Device Marketing Agencies / What to expect when working with a healthcare agency for social media

Are you wondering how to improve your social media channels and are considering professional help? Maybe you’re just curious about what working with a healthcare agency is like?

If you’re considering working with an agency but are reluctant because you’re not quite sure what to expect, allow us to shed some light.

In this article, we’ll let you in on everything you can expect, from the budget to the process, and how you can prepare to kick things off.

How an agency could help

Not every company needs the help of an agency. For some, their in-house team has all the capabilities needed for a successful marketing strategy, others can supplement their team using freelancers.

For other companies though, working with an agency can help them achieve better results from their social media strategy.

Social media is time-consuming. It involves lots of planning, content creation and reporting. An agency can take on all of this work, freeing up time to be spent on other important aspects of the business.

As well as that, working with an agency allows access to team members with different specialities, such as strategists, copywriters and designers.

You can still create amazing social media campaigns without these specialists, but they can certainly help to give a professional edge to feeds.

Finally, agencies have a lot of experience to offer companies. They’ve already experimented to find out what works best and are likely always looking to keep at the top of their game, always striving to improve. This takes all the guess work away from companies, so that they’re more likely to see success earlier on.


Pricing is usually one of the biggest considerations when deciding to work with an agency, but this will vary from agency to agency.

Non-specialist agencies will probably offer lower prices, but as a result, may need more input from you regarding your industry. Specialist agencies, with experience and knowledge in your area, are likely to charge more for what they do, but can offer peace of mind over more general agencies.

In Medical Device, you need to make sure your agency has a good understanding of Medical Device marketing regulations to avoid any repercussions.

We’ve created a guide to social media pricing, which outlines everything included when working with an agency and the costs you can expect to pay.

The stages of delivering social media campaigns

When you work with an agency, you’ll be getting a lot more than last minutes adhoc posts (although there is room for that when needed). In fact, there’s a lot of planning that goes on behind the scenes before posts are even created, let alone uploaded.

  • 3/6 month plan creation

    The first step will usually be creating a plan. Agencies may differ on how long in advance they will plan for, but at Podymos, we use social media as a platform to build a story in your audience’s minds, so we tend to deliver 3- and 6-month plans. We also know that it takes time to build momentum on social media.

    Content plans will usually be based on the topics, themes or questions that are most important to your audience, as that’s what’s most likely to engage them. Sure, advertising the benefits of your device is important, but it won’t be as interesting to your audience as discussion of the problems they face every day will be.

    As a guide, only about 15% of your content should focus on your company, the rest should be about providing value for your audience.

    The plan will usually include a brief description of each post and when it will be posted, as well as the type of visual. Will it be a video? Gif? Static image? All of that image will be included in the initial plan.

    Plans are sent out in advance so that you can check that you are happy with the post ideas. This offers you a chance to leave out any topics you’d rather not discuss.

Looking for personalised advice on your social media efforts?

The joy of working with an agency is that the majority of work is taken off your hands, leaving you free to get on with other things. You may be worried that the agency won’t fully understand what you want from your social media, which it’s important that you and your agency understand each other prior to starting work.

You can prepare for this by ensuring you are prepared to talk about the following topics:

  • Social media style creation

    This stage of the process won’t be necessary for companies who already have a social media look, but for those that don’t, your agency will need to put together a guide based on your branding.

    It’s important to do this because your posts need to be consistent in terms of how they look so that they are instantly recognisable by your audience. Being recognisable also means you’re memorable, which is an important step in building trust.

    Your agency will obviously consult with you on the look, ensuring that you’re happy with the finished results.

    If this step is needed, it’ll take longer to deliver your first social media plan, but after that, creating everything can take as little as…

  • Post creation

    Once you have signed off on the post briefs and the look of your posts, it’s time for the agency to build your posts.

    Typically, agencies will have copywriters and designers who have been briefed about your social media goals, branding, and general information about your company and device. They will then be able to build the separate components of the posts, bringing them together in one place for easy review.

    For instance, copy and visuals (as well as other necessary information like wordcounts and hashtags) may be added to a PowerPoint, so that they can be easily checked.

    Once quality checked in-house by several team members, the posts will be sent to you for review. Hopefully, you’ll be happy with the posts and won’t need any changes, but if you do, your agency will be able to make those changes and send them to you once again for review.

  • Scheduling posts

    Nothing will ever be posted until you’re completely happy with it, but once that stage is reached, your agency will probably choose to schedule your posts using a tool like Hootsuite or Buffer. This means that posts will always go out on time and you don’t have to worry.

    To do this, your agency will need access to your social media accounts, but they will be able to talk you through how to do this.

    Once all of your posts are scheduled, you can sit back and your agency can get started on your next round of social media posts, repeating the process again.

  • Reporting

    Your agency will be able to produce monthly reports for you on how your social media (and any other channels they are helping you with) are performing.

    This will allow your agency to see what is working and where there needs to be adjustments to optimise your future social media posts.

    For example, if posts on a certain topic are performing well, your agency might recommend doing more posts on that topic.

    They’ll also be able to look beyond the channels you’re posting on to tell you how social media is helping your overall marketing strategy. For instance, they can check if your posts are driving traffic to your website to get you conversions – which is probably what you actually want to achieve, rather than just gaining followers, which is how you will go about achieving your overall goal.

    In our Medical Device marketing podcast on the top social media mistakes, we discuss how important it is to look at metrics that tell you how well social media is performing for your marketing as a whole, rather than just how well you’re performing on social media.

How to prepare

The joy of working with an agency is that the majority of work is taken off your hands, leaving you free to get on with other things. You may be worried that the agency won’t fully understand what you want from your social media, which it’s important that you and your agency understand each other prior to starting work.

You can prepare for this by ensuring you are prepared to talk about the following topics:

  • Who is your audience?

    What are the topics that interest them? What are the problems they face on a daily basis?

  • Who are your competitors?

    What are other companies in your area doing on social media? Are there any accounts that you find particularly interesting?

  • What should the posts be about?

    What are the topics and themes that your audience cares about? What are the questions that you’re asked by customers the most?

  • What are your goals?

    Are you looking to raise awareness of your brand? Are you hoping to gain leads? This will affect the social media plans.

Social media at Podymos

Do you want to communicate more effectively with HCPs and patients? Do you want to be able to deliver high-quality social media campaigns as part of your larger multichannel marketing strategy? You’ve come to the right place.

Podymos is a healthcare marketing agency, specialising in downstream Medical Device marketing.

We’re more expensive than non-specialised agencies and freelance teams because we only work in the Medical Device space so we have specialist knowledge and experience that other agencies may not be able to offer you.

If you want high-quality, compliant campaigns that help achieve your business goals, we’d love to hear from you. Simply leave us your contact details below and we’ll get back to you very soon for a no obligation chat.

And don’t forget to follow us on social media

Start getting impactful
marketing today


Schedule your 30-minute introduction call with us.


Understand how we can execute your strategy.


Receive impactful marketing materials from medical device specialists.

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies basic services cannot be provided.

Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.

Used on sites built with Wordpress. Tests whether or not the browser has cookies enabled

Decline all Services
Accept all Services